Return & Exchange Policy

In accordance with the applicable Canadian laws, our goods come with guarantees that cannot be excluded under the CPSA. If you have any inquiries about a purchase from our website you may notify us by email:

 

Returns

Please note that all items are not eligible for return/refund for a change of mind, unless the product is defective. Return request must be submitted no later than 3 days after your delivery date.

Refunds will be processed by the same original payment method.

 

 

Order Cancellation 

Cancellation of an order will be subject to a $50 cancellation charge of the items cancelled.

Once an order has been dispatched, it cannot be cancelled or refunded under any circumstance, including: unexpected delays, change of mind or sudden cancellation.

 

Exchanges

You may exchange the product at your own cost within 3 days after your delivery date.

All items are only eligible for one time size exchange only.

 

Please allow 3-9 business days for your exchanged items to be dispatched. Please allow up to 20 business days for your exchanged pre-order items to be dispatched.

 

Damages/Lost

1ER AOUT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Failed Delivery/Returned To Sender/Abandoned Packages

If your package cannot be delivered to the given address due to incorrect shipping address and/or phone number. Or the receiver is absent upon all delivery attempts, and if the customer fails to pick up the package for any reason. Or if the customer refuse receipt of the package. The package will be returned back to the sender (1ER AOUT)  at your expense, the expense includes shipping costs and any duty and tax the package may have incurred.

 

Be advised that images, samples and photographs provided during customization may slightly differ from the final result as the perception of colours on a screen does not reflect the natural finish or aspect of the materials. But if at reception you notice that your instructions were not entirely followed on a personalized or pre-ordered item, simply notify us by email.

 

**If you are returning an item from outside of Canada, you must declare that the parcel is a return on your customs declaration. If 1ER AOÛT incurs any duties or taxes for returned parcels, the amount will either be deducted from your total refunds, or the parcel will be rejected.**

 

Please note that all shipping and custom costs occurred should be undertaken by customers, unless the package was faulty.